Returns & Exchanges Policy
1. Returns
We accept returns within 30 days of delivery for unused, unwashed, and undamaged items in their original packaging with tags attached.
To initiate a return:
- Visit poppysofatlantashop.com/returns to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return using a trackable method (return shipping costs are the customer’s responsibility).
2. Refunds
- Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the return.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
3. Exchanges
We currently offer exchanges for store credit only. To exchange an item:
- Return the original item following the standard return process.
- Place a new order for the desired item at poppysofatlantashop.com.
4. Final Sale Items
The following items cannot be returned or exchanged:
- Final sale merchandise (marked as such at purchase)
- Gift cards
- Personalized or custom-made items
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery via our Contact Form for assistance.
6. International Returns
- Customers outside the U.S. are responsible for return shipping costs and any customs fees.
- Refunds will be issued in USD and may be subject to currency fluctuations.
For full details, please review our complete Return Policy.